FAQ

WHAT ARE COOKIES AND HOW TO DISABLE THEM?

Cookies are IT data saved and stored on devices through which the User uses the websites of the online store. Cookies used by Polanex Sp. z o.o. are safe for your device. It is impossible for viruses or other unwanted software or malware to get into the devices of the users of the www.adalbertuswear.com.pl store. These files allow, among others identify the software used by the user and adjust the website to the individual preferences of users. Detailed information on the Privacy Policy is available on the website: link to the website with the privacy policy. are IT data saved and stored on devices through which the User uses the websites of the online store. Cookies used by Polanex Sp. z o.o. are safe for your device. It is impossible for viruses or other unwanted software or malware to get into the devices of the users of the www.adalbertuswear.com.pl store. These files allow, among others identify the software used by the user and adjust the website to the individual preferences of users. Detailed information on the Privacy Policy is available on the website: https://adalbertuswear.com.pl/en/content/5-secure-payment

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CAN I CHANGE AN ORDER ALREADY PLACED?

Unfortunately it is not possible to change already placed order from our current collection or product from other categories. It is also not possible to change the shirt from the offer, to change the size or add and remove products.

In the case of orders for shirts made to measure (MTM), both based on the provided dimensions of the customer as well as tailor-made based on the pattern of the shirt delivered to our company, where the order fulfillment time is longer than 24 hours, please contact the Customer Service Office directly. We will review each application individually and we will do our best to help you make any changes to the order, as long as they are possible to make by that time.

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CAN I MAKE EXCHANGES?

Due to the type of assortment offered on the website of the online store www.adalbertuswear.com.pl, if you want to replace the product, please contact the Customer Service Office directly.

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CAN I RETURN THE PURCHASED PRODUCTS?

Returning of purchased products ordered in the online store www.adalbertuswear.com.pl depends on the category of products selected by you.

- In case of tailor-made shirts based on the provided dimensions of the Customer, the Buyer does not have the right to withdraw from the purchase contract (detailed information is contained in the Regulations of the online store www.adalbertuswear.com.pl available at: https://adalbertuswear.com.pl/en/content/3-terms-and-conditions-of-use)

- In case of tailor-made shirts based on the shirt design provided to our company by the Customer, the Buyer does not have the right to withdraw from the purchase contract (detailed information is contained in the Regulations of the online store www.adalbertuswear.com.pl available at: https://adalbertuswear.com.pl/en/content/3-terms-and-conditions-of-use)

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WHEN WILL I RECEIVE THE PURCHASED PRODUCTS?

The time of completing orders placed in the online store www.adalbertuswear.com.pl depends on the category of products selected by you.

- in the case of tailor-made shirts based on the dimensions provided by the Customer, the order fulfillment time is up to 3 weeks from the moment of placing the order
- in the case of tailor-made shirts based on a shirt pattern provided to our company by the customer, the order fulfillment time is up to 3 weeks from the date of receipt of the model shirt by the Customer Service Office www.adalbertuswear.com.pl

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